Most e-commerce stores should have a Return or Refund Policy.
Customers must be informed about their rights to refunds. This Policy is the page where businesses informs customers about their policy on return and refunds.
This agreement is part of the 3 legal agreements your e-commerce business should have:
This is required by law.
Use this agreement to inform uses about your privacy practices and what kind of personal data you collect from users.
If you collect any kind of personal data from your users (e.g. email addresses, first and last names),you’re required by law to have this agreement.
This is optional, but recommended.
Use this agreement to set the rules and guidelines for users when they register an account with you.
You could add the Return and Refund Policy in your Terms and Conditions rather than having a separate agreement on returns.
If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click ‘Confirm Order Received’ or exceed confirmation time frame) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
If you do not receive your purchase within 30 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation time frame).